Rogers Trade-Up Program FAQs

Use our trade in portal to get a quote for your used device. Alternatively, you  can also do this while buying a phone online or by visiting a Rogers store.

You can trade in phones, tablets or Apple Watches from any carrier.

We check for three things to determine your device’s trade-in value:

1. When turning on the device, it must stay on for at least 30 seconds.
2. While some small scratches are acceptable, the screen must display all information clearly. It shouldn’t have any of the following:
   • Cracks, breaks or chips
   • Burn-in (faint images of another screen in the background)
   • Discolouration (screen colour is a different hue)
   • Missing pixels (black spots in some areas of the display)
   • White spots in some areas of the display
   • Bleeding (a black spot on the edge of the display)
   • Screen flickering
   • Shadow or ghost effects (some areas of the display are lighter or darker than the rest)
   • Separating screen (the physical screen is lifting off of the device)
3. All account information on the device (for example, Find my iPhone, iCloud, Google Account, etc.) must be removed. 

This will depend on the make and model of your phone. We recommend bringing it into a participating Rogers store so a representative can confirm the amount, if any.

You can get a quote for the trade-in value of your device by going to onlinerogerstradeupquote.com

The quote value is based on the assumption that your phone turns on, that you have removed all account information on your device, and that the touchscreen works and isn't cracked. Devices that don't meet these criteria may be eligible for lower trade-in values. Depending on the age and condition of your device, it may not have any value. Rogers works with a third party vendor to determine the value of all devices.

When at a store, the value of your trade-in can be used to lower your monthly financing payments for your new device or can be applied as a in-store credit towards the purchase of new accessories.

For trades done with a customer care representative or online, you will receive a bill credit. The bill credit will take 1-2 months to be processed.

If you get a quote online, it will be saved for 30 days. You can visit our trade-up website to view your saved quote. You will need your saved Quote ID and your email address.

No, all trade-ins are final and are shipped back to our vendor's central facility on a regular basis. It's important to back up or download all of your important messages, photos, music and other content before you trade in your device.

Contact us so our customer service representatives can help you. Be sure to have your corresponding receipt information available.

No. Rogers accepts one trade-in device only per new activation or upgrade on a personal plan.

We recommend that you back up your data and then remove all account information on your device before you trade it in. The best way to back up your data will depend on your current phone. The best way to remove all account information on your phone varies depending on the kind of phone you have, but we will include step-by-step instructions on how to do this when we send you the items you need to mail your phone to us.

Rogers will also wipe the device when you trade it in; however, Rogers is not responsible for any loss or recovery of personal data.

No, you only need to bring the device itself to get the trade-in credit. Any other items, such as chargers and accessories, can be brought in and we will recycle them for you.

Yes, we recommend you keep all memory cards before you trade in a device.