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How to optimize your WiFi and fix a slow internet connection

Experiencing slow or intermittent internet? You can troubleshoot using the Rogers Xfinity app or the MyWiFi app, if your modem is compatible .

If your device is more than 5 years old, it might not be able to keep up with today’s faster internet. If your phone or computer feels slow, it could be time for an upgrade to help things run better.

Optimize your WiFi

  • Where to place your modem or router: Put your router in a central place. Keep it away from obstructions and electronic devices. Make sure the modem is vertical. For more tips, visit: Best practises for the installation placement of your modem.
  • Use the right frequency: Your Rogers Xfinity Gateway has Band Steering, which helps devices pick the best frequency. You can switch to 2.4 GHz for slower speeds and longer range, or 5 GHz for faster speeds and shorter range. To learn more, check out: Understanding Dual-Band WiFi and Band Steering.
  • Secure your network: Use strong passwords to keep others out.
  • Check for outages: See if there are any service issues in your area. After a power outage, your internet may take some time to come back.
  • Test speed: Use the Rogers Xfinity app or visit this page if you're a Rogers Together with Shaw customer.
  • Lower your data usage: Close unused WiFi apps, use fewer data-heavy devices and avoid streaming or gaming at the same time..
  • Limit interference by:
    • Keep your device near the modem and away from other electronic devices.
    • Use WiFi pods to boost signal in areas with poor coverage.
    • Avoid using power bars or surge protectors near the modem.

Troubleshoot intermittent connection

  1. Restart your modem, router and devices: To restart your Gateway modem, use the Rogers Xfinity app or follow the Reset modem to factory settings guide for older modems. If that doesn't work, unplug your modem for 10 seconds and plug it back in. Restart your router and all connected devices.
  2. Check cables:
    1. Unplug the power cable and unscrew the coaxial cable from the modem.
    2. Inspect the coaxial cable for bends or kinks and connect it to the wall jack.
    3. If the cable goes through a splitter, remove the splitter temporarily and any extra cable lines.
    4. Reconnect the coaxial and power cables to the modem and wait for it to come back online.
    5. Check Ethernet cables and replace them if they are broken. Use a CAT 5e or 6 Ethernet cable.
  3. Extend your WiFi range: Use Rogers Xfinity WiFi Boost Pods to make your WiFi reach more people. Use them if you have a bigger home or can't put your modem in a central place. Learn more.
  4. Update drivers: Keep your network drivers updated for better performance.
  5. Consider upgrading your modem: Newer modems, like the Rogers Xfinity Gateway, use band steering by default. This automatically connects your device to the best network. Our Hitron CODA and Hitron CGN AC modems can steer the band, but you might need to turn it on.

By following these steps, you've improved your WiFi and fixed common internet issues. If you still need support, contact our Technical Support.

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